Policys and important information

At The Physio Den, we want you to feel informed about your care and what you can expect when using our services.

Below you will find our key policies and important information. Please take a moment to read the information relevant to your appointment or service.

If you have any questions about any of our policies, please get in touch.

Terms & Conditions

Our Terms & Conditions explain how The Physio Den operates, including booking, payment, treatment, consent, confidentiality, safeguarding, accessibility and your responsibilities as a client.

Read our Terms & Conditions

Privacy Policy

Our Privacy Policy explains how we collect, use and protect your personal information, including information relating to your health and treatment, and your rights under UK data protection law.

Read our Privacy Policy

Cancellation Policy

Our Cancellation Policy explains our 24-hour cancellation policy, including late cancellations, missed appointments, illness and what happens if The Physio Den needs to cancel an appointment.

Read our Cancellation Policy

Complaints Policy

We welcome feedback and want to know if something hasn't gone as expected.

Our Complaints Policy explains how you can raise a concern, how we will respond and the steps available if you remain unhappy.

Read our Complaints Policy

CCTV Privacy Notice

The Physio Den uses CCTV for safety and security purposes.

Our separate CCTV Privacy Notice explains how CCTV is used, what information it captures, how recordings are handled and your rights in relation to CCTV.

Read our CCTV Privacy Notice

Questions or concerns

If you have any questions about our policies, or if you need information in an alternative format or a reasonable adjustment to help you access our services, please contact us.

The Physio Den
22 Long Street
Wotton-under-Edge
Gloucestershire
GL12 7BT

Telephone: 07455 321153
Email: info.thephysioden@gmail.com

Last updated: October 2026