Terms and Conditions – The Physio Den

Last updated: 28 November 2025

1. Introduction

These Terms and Conditions (“Terms”) outline the agreement between you (the “Client”) and The Physio Den (“the Practice”, “we”, “us”) for physiotherapy and related services. By booking an appointment or receiving treatment, you agree to these Terms.

Services provided:

• Initial Assessment

• Follow-up Physiotherapy

• Strength Training

2. Client Responsibilities

• Provide accurate medical history and update us on changes in health.

• Follow advice, exercise programmes, and safety instructions.

• Arrive on time and attend all scheduled appointments.

• Inform your therapist of any pain, discomfort, or concerns during or after treatment.

• Treat staff and other clients with respect.

3. Appointments

• Bookings can be made online, by phone, or in person.

• Confirmation of an appointment indicates acceptance of these Terms.

4. Cancellation and No-Show Policy

• Cancellations must be made at least 24 hours before the appointment.

• Cancellations with less than 24 hours’ notice or failure to attend may incur the full appointment fee.

• Repeated cancellations or no-shows may result in refusal of future bookings.

5. Late Arrival Policy

• Please arrive on time. Arriving late may shorten your session.

• Sessions may be cancelled or rescheduled at the therapist’s discretion if the delay is significant.

6. Payment Policy

• Payment is required at the time of the appointment unless otherwise agreed.

• Accepted payment methods: Card, Cash, Bank Transfer.

• Late payments may result in suspension of further sessions until settled.

7. Refund Policy

• Refunds will be provided only if appointments are cancelled by the Practice.

• No refunds are offered for missed appointments or late cancellations.

8. Health & Safety / Risk Policy

• Treatment may involve physical touch and therapeutic techniques; your consent will always be sought.

• You must inform the therapist of any pain, discomfort, dizziness, or concerns.

• We reserve the right to decline treatment if it is deemed unsafe.

9. Consent Policy

• By attending sessions, you provide informed consent to assessment, treatment, and exercise programmes.

• Consent can be withdrawn at any time.

10. Medical Disclaimer

• Physiotherapy does not replace medical diagnosis or treatment from a doctor.

• We may refer you to a GP or specialist if further medical review is necessary.

11. Exercise Programme Disclaimer

• Any exercises prescribed must be followed carefully.

• The Practice is not liable for injuries resulting from incorrect performance of exercises outside sessions.

12. Scope of Practice Policy

• Our therapists provide physiotherapy, assessment, rehabilitation, and strength training.

• We do not provide medical treatment, prescription medication, or surgery.

13. Children and Vulnerable Adults

• Clients under 16 must attend with a parent or legal guardian.

• Safeguarding procedures are followed in line with professional regulations.

14. Data Protection / Privacy Policy

• All personal information is handled in accordance with GDPR.

• We collect personal information for the purpose of providing physiotherapy services, maintaining treatment records, managing appointments, and billing.

• Data Sharing: Your information may be shared with healthcare professionals for referral purposes, with regulatory bodies as required by law, or with professional advisors (e.g., accountants) for business operations. Your data will never be sold or shared for marketing purposes without your consent.

• Security: All data is stored securely, with restricted access and encrypted where applicable.

• Client Rights: You have the right to access, correct, or request deletion of your data, and to object to its processing at any time.

15. Confidentiality

• All sessions and records are confidential.

• Exceptions apply if there is a risk of harm or legal obligation.

16. Complaints Policy

• Concerns or complaints should be raised with the therapist directly.

• If unresolved, complaints may be escalated to professional regulatory bodies such as the CSP or HCPC.

17. Social Media Policy

• Any client content (images, testimonials) shared publicly requires explicit consent.

• Negative or defamatory content about the Practice may result in legal action.

18. Professional Standards

• The Practice adheres to standards set by the Chartered Society of Physiotherapy (CSP) and Health and Care Professions Council (HCPC).

19. Changes to Terms

• We may update these Terms at any time. Significant changes will be communicated to clients.

20. Contact Information

The Physio Den
22 Long Street, Wotton under Edge, GL12 7BT
07455321153
info.thephysioden@gmail.com